Lifelong Wellness Starts Before They Get Sick
Most veterinary care treats illness once it's already happening. What if you could prevent it before it starts?
We combine advanced health testing, intelligent monitoring, personalised medical advice and care from an individual vet dedicated to you, your pet and your lifestyle.
"They are fabulous: caring, knowledgable and thorough, I can't recommend them highly enough"
Veterinary wellness service offering prevention, pain management and whole-pet oversight
Now taking enquiries
The Pain Clinic, led by Claire Greenway
Pain care for dogs and cats, in clinic in Fitzrovia and at home across London and the South East. Assessment, prescribing and a plan we build, monitor and change as your pet does.
Becoming expert in your pet, together.
We believe that the best outcomes for pets happen when the humans collaborate and communicate, helping each other make decisions with confidence and compassion, knowing that we all serve the same goal for your pet-family: a life well-lived together.
This service is for family dog and cat owners who:
are committed to optimising their pet's healthspan
want to take a proactive role in wellness decision-making for their pet
have multiple care and lifestyle considerations, needing reliable, convenient pet support
want the familiarity and continuity of care from a key, senior vet
value a whole-pet, preventative approach to benefit both pet and community health
Advocating for pets is a true team effort, with you and them right at the heart. We share our years of experience and the latest evidence-based veterinary care with you. And we love to learn from owners' personal experiences and their own research into their pets' individuality.
If your vet care is…
Inconsistent
Different vets, unfamiliar with your pet and your situation
Reactive
Only seen once something has gone wrong and escalated. That means more stress, more cost and more serious illness
Disconnected
Fragmented between different professionals and centres
Overwhelming
Rushed, stressful consultations and information overload with a feeling you are not in control
Conflicting
Vast pet-product marketing, social media noise, influencers and opinionated forum voices
Impersonal
Generic 'health plans' designed to maximise subscription income and drive sales, with blanket drug delivery schemes
Financially biased
Dedicated but pressurised vets dealing with crisis care in practices with non-vets at the helm, driven by shareholder returns
Concierge Vet care is…
Personalised and Consistent
A familiar, dedicated vet who truly knows you, your pet and their story
Proactive and Preventative
Early detection of subtle changes and risks for targeted prevention
Integrated and Connected
Co-ordination of pet professionals, progress tracking and communication. We see the bigger picture of your pet's wellbeing and lifestyle
Calm and Supportive
Unhurried conversations, with space to ask questions, whenever you need
Expert and Unbiased
Independent, evidence-based recommendations and impartial advice, free from sales incentives. You can make informed decisions with confidence. We explain the research clearly, away from social media noise
Personalised and Flexible
Versatile, personalised guidance, to fit a pet and family's unique needs, just when truly required
Ethical and Transparent
Pet-centred care from vets free of shareholder pressures. Pets, people and planet before profit
Personalised Prevention, Early Detection and Individual Management
Healthspan means avoiding disease and also maintaining peak wellness throughout your pet's life. Traditional veterinary care is reactive. It steps in only once symptoms appear, and it looks at the ailment in isolation. By shifting our attention to prevention, early detection and personalised management, we can keep pets healthier for longer while minimising unnecessary clinic visits
Prevent
Stay ahead of health issues through advanced testing, lifestyle optimisation and proactive wellness planning built around your pet's needs.
Monitor
Track changes over time with intelligent data analysis, catching subtle shifts before they become problems through continuous health insights.
Manage
When health issues arise, receive personalised medical guidance and coordinated care from your dedicated vet who knows your pet's complete history.
Lifelong Conversations with Your Own Vet
A personal, family vet who is there for you wherever you are, for as long as you need, to listen, give impartial advice and practical solutions. That could be repeating a prescription, assessing a video of your pet, co-ordinating diagnostics or expediting access to the right specialist.
We work alongside your existing vet
We offer a deeper, more continuous level of support. Traditional veterinary visits remain essential for emergencies, procedures and hands-on treatments, but our role is to provide continuity, context and proactive guidance between those moments.
Emergencies and procedures remain with primary practices. ConciergeVet provides continuity, context and advocacy.
Ways we can help you
Start where you are
Most people don't arrive knowing exactly what their pet needs.
That's why we offer clearly defined entry points: simple orientation, prevention, condition-specific care and full veterinary oversight.
You can start small, and move between paths as your pet's needs change.
Getting Oriented
Not sure where to begin?
Free Pet Health Quiz
Educational, non-diagnostic orientation tool. Start here if you're unsure.
Take the QuizFocused Care Paths
Healthspan
For prevention, early detection and longevity
Prevention, early detection, longevity for apparently healthy pets
Healthspan can be a complete, standalone approach for many families.
Learn More
Painspan
For ongoing pain, mobility and quality-of-life care
Longitudinal pain, mobility and quality-of-life care
Delivered in person at the Pain Clinic with Claire Greenway, or remotely alongside your own vet.
Worm Check
For dogs, by post
Test for worms every three months instead of worming on the calendar. A vet reads every result, and lungworm is handled by your dog's risk. £55 per kit.
See how it worksSome families want focused support around a specific goal.
Others prefer a single vet overseeing everything.
Both are valid.
Ongoing Veterinary Partnership
Concierge Membership
Whole-pet oversight and advocacy from a dedicated senior vet
For families who prefer one senior vet coordinating care across everything: prevention, pain care and specialist input.
Explore Concierge CareWords from our members…
"Claire works wonders on my very injury prone Dalmatian. She helps him live a highly bouncier …"
Ruth Walker
"Our 10 year old cat, Puddy, had just spent 6 days in hospital with chronic kidney disease …"
HW
"Excellent, professional and efficient service, can highly recommend. Very kind and gentle approach with the …"
Susan Mason
Frequently Asked Questions
Traditional vet care is great for emergencies and routine services, but it's not built for long-term, proactive health management. ConciergeVet focuses on continuous monitoring, early disease detection and personalised, expert-led guidance to maximise your pet's healthspan. Think of it as having a dedicated veterinary partner invested in your pet's long-term wellbeing.
That's exactly when to start. The best time to establish a health baseline is when your pet is well. This allows us to detect subtle changes early, before they become serious problems. Prevention is always easier and less costly than treatment.
If you're unsure, start with our Free Pet Health Quiz. It's an educational, non-diagnostic tool that helps you understand your pet's wellness needs. From there, we can guide you to the most appropriate pathway, whether that's Healthspan testing, Painspan care or full Concierge membership.
Still have questions? Explore our Concierge Membership, Healthspan Testing, and Painspan to see how we help pets live longer, healthier lives